Aram Vila Properties L.L.C ("VILA", "we", "us") is a real estate brokerage licensed by the Real Estate Regulatory Agency (RERA) in Dubai, Office Registration Number 45990. This policy explains how we handle personal data when you use our website, vila.ae, or message us. The VILA app has its own policy at invest.vila.ae/privacy.
1. Who is responsible for your data
Aram Vila Properties L.L.C, Westburry Tower 1, Unit No 302, Office 246, Business Bay, Dubai, United Arab Emirates. You can reach us at info@vila.ae or on +971 50 570 6356.
2. What we collect
- Enquiry forms: your name, email address and phone number, your answers about your plans (budget, purpose, timeframe, property type, the project you ask about), any message you write, and the page you sent it from, including any advertising tag in that page address.
- Booking a call: the same details, plus the time you choose and what interests you.
- Comments: if you comment on an article, your name, email address and IP address.
- Messages to us: if you email us or message us on WhatsApp, your contact details and what you write.
- Technical data: our server records your IP address, browser, the page you asked for, the page you came from and the time.
Please do not send identity documents or bank details through the website.
3. How we use it
- To answer your enquiry and send you the information you asked for.
- To arrange calls, meetings and viewings.
- If you go ahead with a purchase, to carry out the checks and keep the records the law requires of a licensed broker.
- To keep the website secure and working, and to count visits in total.
- When you book a call from outside Europe, to tell Meta that a booking happened, so we can measure our advertising (see section 5).
We send marketing only if you ask for it. We do not sell your data.
4. Legal basis
We process personal data under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for people in the European Union, the UK, the wider European Economic Area and Switzerland, the GDPR and the equivalent local laws. Our grounds are:
- Steps you ask us to take, such as answering your enquiry or booking your call.
- Our legitimate interest in running a secure website and, outside Europe, in measuring our advertising.
- Legal obligations, such as record keeping and identity checks for property transactions.
5. Who receives your data
The people at VILA who need it to help you, and these providers working on our instructions:
- Amazon Web Services: hosts the website and its data in Mumbai, India.
- Microsoft: our email, calendar and Teams services, used to receive enquiries and hold the calls you book.
- Telegram: our team receives new enquiries as Telegram messages.
- Zoho (USA): our customer records system.
- Anthropic (USA): writes short summaries of new enquiries for our advisors.
- Meta: WhatsApp, if you message us there. And when you book a call from outside Europe, Meta receives your email and phone number in scrambled (hashed) form, your IP address and browser, so we can measure our advertising. Visitors in Europe are not included.
- Google: only when you open the map view. Google Maps then receives your IP address.
- Behomes and Reelly (UAE): property pictures load directly from their servers, so they receive your IP address.
We use a country database by DB-IP (db-ip.com) on our own server to tell which country your IP address is in. Your IP address is not sent to DB-IP.
If you ask us to reserve a unit or arrange a viewing, we share the details needed with that project's developer. We also share data where the law requires it, for example with the Dubai Land Department or RERA.
6. Transfers outside the UAE
Our servers are in India, and some providers are in the USA and the European Union. When data leaves the UAE, we rely on the safeguards UAE law allows and, for people in Europe, the European Commission's standard contractual clauses or an adequacy decision.
7. How long we keep it
- Enquiries and bookings, and their copies in our email, Telegram and customer records: up to 5 years after our last contact with you, because brokers must keep records.
- Comments: until the article or comment is removed. Spam is deleted.
- Server logs: about 35 days.
- Backups: overwritten within 35 days.
You can ask us to delete your data sooner, unless the law requires us to keep it.
8. Your rights
You can:
- Get a copy of the personal data we hold about you.
- Have it corrected.
- Have it deleted.
- Ask us to limit how we use it, or object to it, including for advertising.
- Receive your data in a machine-readable file.
- Complain to the UAE Data Office or, in Europe, to your local data protection authority.
To use these rights, email info@vila.ae. We reply within 30 days.
9. Cookies
This website does not set cookies. It stores your currency choice, and whether you closed the app banner, in your browser. If you open the map view, Google Maps loads from Google and may set its own cookies.
10. Security
The website uses encrypted connections (HTTPS), and only the people who need your data can see it. No system is completely secure. If a breach puts your data at risk, we will tell you and the authorities without undue delay, and within any deadline the law sets.
11. Children
This website is for adults. We do not knowingly collect personal data from anyone under 18.
12. Changes to this policy
We may update this policy. The date at the top shows the latest version.
13. Contact
Aram Vila Properties L.L.C, Westburry Tower 1, Unit No 302, Office 246, Business Bay, Dubai, United Arab Emirates.
Email: info@vila.ae. Phone and WhatsApp: +971 50 570 6356.
